Refund Policy

1. Introduction

We strive to provide our clients with high-quality services for generating congratulatory poems and songs using artificial intelligence. At the same time, we understand that there may be instances where our users are not fully satisfied with the results. This refund policy defines the conditions and procedures for refunding unused additional energy.

2. Refund Conditions

A refund is possible in the following cases:

• Technical issues that prevent the use of purchased energy for generation attempts.
• Service errors that result in the inability to generate text or songs.

A refund is not possible in the following cases:

• If the additional energy was used for generation attempts.
• If the user did not like the generated content, but the generation process was successful.
• If the refund request is made later than 14 days from the date of purchase.

3. Refund Request Process

To request a refund, the user must contact our support team via email at support@songly.gift.

The request should include:

• The user's name.
• The reason for the refund request.
• The date and amount of the purchase.

4. Request Processing

The refund request will be reviewed within 7 business days from the date of receipt. If the refund is approved, the funds will be credited to the user's account using the same payment method within 14 business days.

5. Final Provisions

We reserve the right to change this refund policy at any time. Changes take effect from the moment they are published on our website. Users are notified of changes via email or a notification on the website.

If you have any questions or need additional information, please contact our support team.