Personal Data Processing Policy

1. Introduction

This personal data processing policy defines the procedures for collecting, using, storing, and protecting the personal data of our service users. We respect your right to privacy and make every effort to protect your personal data.

2. Collection of Personal Data

For service operation, we collect the following data:

  • Email
  • Username
  • Password
  • Payment information (for purchases)
  • Photographs uploaded for portrait generation
  • Audio files uploaded for vocal separation
  • Generated content (songs, poems, videos, portraits, greetings)
  • Chat history with AI assistants
  • User preferences and settings

We do not collect or process other personal data without your explicit consent.

3. Use of Personal Data

The collected data is used exclusively for the following purposes:

  • Registration and authentication of users on our service
  • Ensuring the security of your account
  • Processing payments
  • Generating AI portraits from uploaded photographs
  • Processing audio files for vocal separation
  • Providing AI assistance for song and poem creation
  • Generating personalized greetings
  • Providing access to generated content
  • Improving our service and AI algorithms
  • Technical support and communication

4. Storage and Protection of Personal Data

4.1. We take all necessary technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your data is stored in an encrypted form and is accessible only to authorized employees who need access to this data to perform their duties.

4.2. Content processing and storage:

  • Photographs uploaded for portrait generation are automatically deleted after processing
  • Audio files for vocal separation are temporarily stored during processing and then deleted
  • Chat history with AI assistants is stored to maintain conversation context
  • Generated content is stored according to your account status (basic or Prime)
  • For basic accounts, generated content may be automatically deleted after a certain period
  • For Prime accounts, content is stored for the duration of the subscription period

5. Transfer of Personal Data to Third Parties

5.1. We do not transfer your personal data to third parties, except in the following cases:

  • When required by law
  • For payment processing through secure payment providers
  • For cloud storage services that help us store and protect your data
  • When such transfer is necessary to fulfill our contract with you

5.2. All third-party service providers we work with are bound by confidentiality agreements and data protection requirements.

6. User Rights

You have the right to:

  • Access your personal data
  • Correct or update your personal information
  • Request deletion of your data
  • Export your generated content
  • Opt-out of marketing communications

To exercise your rights, contact our support team via email at support@songly.gift.

7. Data Retention

7.1. We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

7.2. After account deletion:

  • Personal information is permanently deleted
  • Generated content is removed according to our retention schedule
  • Payment records are retained as required by law
  • AI assistant chat history is deleted

8. Changes to the Personal Data Processing Policy

We reserve the right to change this personal data processing policy at any time. Changes take effect from the moment they are published on our website. Users are notified of changes via email or a notification on the website.

9. Contact Information

If you have any questions or need additional information about our personal data processing policy, please contact our support team via email at support@songly.gift.